FAQs

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FAQs Page

WHERE IS MY ORDER?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
  • Check that the address indicated for the delivery is correct

CAN I CHOOSE A DELIVERY DATE/TIME?

Unfortunately, it is not possible to choose a specific date and time.

WHERE DO YOU SHIP MY ORDER FROM?

We ship all orders from our warehouse.

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